Refund & Billing Policy
Last reviewed: July 2026 · v1 (template-drafted, part of the Terms of Service)
This page covers cancellation and refunds for Core and Pro plans specifically — the general subscription terms live in the Terms of Service. All plans are billed and charged through Dodo Payments, our payment processor.
You get 14 days to decide, free, before any card is charged
TL;DR: the trial is the evaluation window — no card is required to try the full product first.
Every new account gets a 14-day full-featured trial with no card required. You get to use Core (and, during the trial, the same setup analysis Pro offers) before paying anything. This is why the policy below is straightforward: you've already had a free, no-risk window to decide the product is right for you before any purchase happens.
Recurring plans (Core Monthly, Core Annual, Pro, Core + Pro Bundle)
TL;DR: cancel anytime; you keep access until the period you already paid for ends. No prorated refunds for a partial period.
Core Monthly, Core Annual, Pro, and the Core + Pro bundle all renew automatically at the price shown at checkout until you cancel. Cancel any time from Settings → Plan → Manage billing (the Dodo customer portal) — cancellation takes effect at the end of your current billing period, and you keep full access until then. We don't refund the unused portion of a period you've already paid for. Canceling the Core + Pro bundle cancels both together, since it's billed as a single plan — re-subscribe to either tier individually afterward if you only want one back.
Core Lifetime (one-time purchase)
TL;DR: a single charge, no renewals — there's nothing to cancel.
Core Lifetime is a one-time purchase with no recurring billing and nothing to cancel — you own access to Core going forward.
Refund stance
TL;DR: purchases are final once made, since the trial already gives you a full, free look before you pay. Billing mistakes get fixed — email us.
Because every account gets a genuine 14-day trial of the full product before any money changes hands, we don't offer refunds for change-of-mind after a purchase completes, for any plan (Core Monthly, Core Annual, Core Lifetime, Pro, or the Core + Pro bundle). This doesn't apply to a genuine billing error on our part — a duplicate charge, a charge after you'd already canceled, or similar — email us (see Contact below) and we'll fix it. Nothing here overrides a refund right you have under applicable law in your jurisdiction.
Chargebacks
TL;DR: talk to us first — a chargeback is slower and can lock the account while it's disputed.
If a charge looks wrong, email us before filing a chargeback with your bank or card issuer — most billing issues (a missed cancellation, a duplicate charge) are faster to fix directly. Charges from CryptoEntry appear on your card statement via our payment processor, Dodo Payments.
Contact
Billing questions or a refund request that falls under the policy above: support@cryptoentry.net.